Best and Shared Practices

The Quality and Productivity Commission has developed programs and tools to identify and promote best and shared practices.

A best practice is a practice believed to be more effective at delivering a particular outcome. The practice is based on repeatable procedures that have proven themselves over time.

Best Practices

The Shared Practices report highlights practices used by departments to solve complex problems, create cost benefits, and provide quality services to our residents. The Quality and Productivity Commission recognized these innovative practices through the Productivity Investment Fund, Department Visits, and Productivity and Quality Awards.

The creative ideas and practices used by one department can serve as a guide for others.

A shared practice may be a pilot project which anticipates cost benefits and improved service.

Reports

2025 Shared Practices Report

2024 Shared Practices Report

2023 Shared Practices Report

Cumulative Shared Practices Report

Links to other sources for best practices and innovations:

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ADDITIONAL LINKS

Association of Credit and Collection Professionals California Association of Collectors, Inc. California Local Government Finance Almanac California Society of Municipal Finance Officers Center for Governmental Studies Center for Public Accountability Governing.com Innovations in American Government Program Inside ARM League of California Cities Little Hoover Commission National Association of Counties National League of Cities

Best and Shared Practices