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Commission Committees
Commission Meetings
Department Visit
Commission Officers
Strategic Learning Report
Leadership Conference
Productivity Investment Board
Commission Programs
Productivity Investment Fund
Special Projects
Publications
Productivity and Quality Awards Program
QPC Annual Award 2019
QPC Annual Award 2018
QPC Annual Award 2017
Best and Shared Practices
Prosper LA
Toolkit
2020 Recognition
Chair's Message
Departments
About Us
Commissioners
History/Mission
Ordinance
FAQ
Acronyms
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Best Practices Department List
Best practices, identified by the Productivity and Quality Awards Program, are listed below by department.
Alternate Public Defender
2016
Prop 47 FRESH START NOW - A Second Chance
Animal Care and Control
2019
Hope for Homeless Pets
2018
Lyfting Spirits Saving Lives One Kitten at a Time
2017
Fur Ever Families-Pets, People and Partnerships
Using Plain Language for Effective Animal Laws
Agricultural Commissioner/Weights and Measures
2018
Mosquito-Borne Disease Public Health Response
(Collaborator)
2017
LORD OF THE PLANS - Update LA County General Plan
(Collaborator)
Assessor
2019
Assessors Digitally Enhanced Learning Environment
Assessors Public Education Initiative
Disaster Relief for Victims of Natural Disasters
2017
One-Stop Public Service Counter
LORD OF THE PLANS - Update LA County General Plan
(Collaborator)
2016
Assessor Contribution to Open Data Website
(Collaborator)
Assessor Portal
Auditor-Controller
2019
Claims Management System (CMS)
(Collaborator)
2018
LACO Vendor Direct Deposit Registration Portal
Leader Replacement System (LRS)
(Collaborator)
Reporting that Count$ - Faster, Cheaper, Better
(Collaborator)
2014
MARS: Mileage Authorization & Reimbursement System
DA-Web – Online Direct Assessment Self Service
Beaches and Harbors
2017
LORD OF THE PLANS - Update LA County General Plan
(Collaborator)
2016
Marina del Rey Historic Harbor Tours
2015
Beaches and Harbors' Veterans Recruitment
REPortfolio – Computing Made Easy
Marina del Reys 50th Birthday Celebration
Board of Supervisors
2019
Moving Families From The Hotline To A Helpline
(Collaborator) University of Southern California, Suzanne Dworak-Peck School of Social Work
JAMIS Data Analytics Project
(Collaborator)
2016
Public Service Through Improved Capacity Building
(Collaborator)
2015
Schabarum Park Emergency Preparedness Fair (Fourth District, Collaborator)
Training to Serve Sexually Exploited Child/Youth (Second and Fourth District, Collaborators)
Women's Veterans Program (First District, Collaborator)
"Got Equity? When to File a Complaint"
Chief Executive Office
2019
After the Woolsey Fire - Applied Recovery Planning
(Collaborator)
Family Reunification Housing Subsidy
(Collaborator)
Building A Countywide Outreach System
(Collaborator)
Out-of-Home Care Investigations Tracking System
(Collaborator)
2018
Leader Replacement System (LRS)
(Collaborator)
Coordinated Entry System for Youth
(Collaborator with LAHSA)
2017
LORD OF THE PLANS - Update LA County General Plan
(Collaborator)
Chief Information Office
2016
Assessor Contribution to Open Data Website
(Collaborator)
Transparency is Open Data
(Collaborator)
County-Wide Email Collaboration to Office 365
(Collaborator)
2015
DA Cyber Investigation Response Team
(Collaborator)
Managed Print Services (MPS)
Microsoft Office License Consolidation
Child Support Services
2019
Let's Get Social-#Support LA
2015
Predicting Prosperity: It's Just Analytical
Children and Family Services
2019
Child Abuse Reporting Electronic System (CARES)
Family Reunification Housing Subsidy
(Collaborator)
Moving Families From The Hotline To A Helpline
(Collaborator)
Out-of-Home Care Investigations Tracking System
(Collaborator)
2018
Leader Replacement System (LRS)
(Collaborator)
Reporting that Count$ - Faster, Cheaper, Better
(Collaborator)
Tracking Data to Promote Organizational Excellence
(Collaborator)
Parks After Dark
(Collaborator)
2016
Foster Care Search System-Finding a Home That Fits
The ARC Program: Closing The Disparity in Benefits
(Collaborator)
2015
A Brighter Future: Combatting Foster Youth Identity Theft
(Collaborator)
Student Information Tracking System (SITS)
Warrant Tracking System
Consumer and Business Affairs
2019
Small Business Saturdays - Event for Entrepreneurs
(Collaborator)
2015
A Brighter Future: Combatting Foster Youth Identity Theft
Coroner
2018
Virtual Autopsy Program
(Collaborator)
2015
CAMS – Improving Client Case Management (Collaborator)
County Counsel
2019
Moving Families From The Hotline To A Helpline
(Collaborator)
Zero-Cost Upgrade for Disaster Recovery Radio
(Collaborator)
2018
Leader Replacement System (LRS)
(Collaborator)
2016
Lights, Camera, Action! Safe Meals for Movie Stars
Using Plain Language for Effective Animal Laws
District Attorney
2018
Creating Super First Responders
(Collaborator)
Extradition Services Program to Staff Bail Court
2017
Jail Mental Health Liaison Program
(Collaborator)
2015
DA Cyber Investigation Response Team
Fifth Supervisorial District
2018
Reporting that Count$ - Faster, Cheaper, Better
(Collaborator)
Fire Department
2019
Homeless Initiative Training
2018
Add to Improve Pre-Hospital Patient Care
eCERT to RECERT
Hepatitis A Outbreak Response
(Collaborator)
2017
Fire/EMS Cardiac Arrest Quality Improvement
LORD OF THE PLANS - Update LA County General Plan
(Collaborator)
First Supervisorial District
2018
Exide's Exit - Unprecedented Community Empowerment
(Collaborator)
Reporting that Count$ - Faster, Cheaper, Better
(Collaborator)
Fourth Supervisorial District
2018
Reporting that Count$ - Faster, Cheaper, Better
(Collaborator)
Health Services
2019
340B Drug Billing
Building A Countywide Outreach System
(Collaborator) with LAHSA
CIT - Empowering DHS Staff to Improve Patient Care
Clinical Documentation Improvement for DHS
Curbing The Opioid Epidemic in Primary Care
DHS Patient Financial Services Appt Scheduler
Empaneled Life Management
Enterprise Project Management Office Team
Enterprise Virtual Desktop Infrastructure (VDI)
Every Second Counts - Expect the Unexpected
Just Culture - Developing A Fair and Kind Workplace
(Collaborator)
Improve Patient Experience
Improving Health Care at Pitchess Detention Center
Justice League - Legal Aid & Healthcare Unite
Los Angeles Comprehensive Stroke Center System
Make it a Movie Night with At-Home Chemotherapy
Office of Diversion and Reentry Housing Program
(Collaborator)
OR 17 Utilization by the Hand Surgery Service
OVMC Lab Quick Tips - Guarding Vulnerabilities
OVMC Pharmacy Led Transitions of Care Program
Patient Outreach Improves Care & Health Outcomes
Prescription Processing Time Reduction
PRIME - Care Improvement and Revenue Capture
Procedure Service Paracentesis Referral Program
Quality Academy - Building Capacity for Improvement
Rancho Los Amigos Cranial Reconstruction Program
Reduction in Postoperative Opioid Use
RX 4 SUCCESS Pharmacy & Hospital Team Integration
Strategic Planning Area Dashboard
2018
A Dose of Patient Safety Every Day
Addressing Food insecurity in Adult Primary Care
An integrated Approach to Serving Vulnerable Youth
Campus Kilpatrick and the LA Model
(Collaborator)
Exide's Exit - Unprecedented Community Empowerment
(Collaborator)
Health Administration Leadership @ Olive View
Hepatitis A Outbreak Response
(Collaborator)
Homeless Taskforce - Home is Where Your Health Is
Implementing a Perioperative Surgical Home
Improve Lab Workflow for Patient Discharge
Improving Exclusive Breast Milk Feeding Rates
My Health Folder - Preparing for Surgery at LAC + USC
Nurse Practitioner Fast Track Program in the ED
Obstetrics and Gynecology AFTER/Care Program
Physicians and Pharmacists Team up to Improve Care
Primary Care Staff Wellness and Vitality
Prime Medication Reconciliation Initiative
Reduce Psych ER Patient to Staff Assaults
Reprocessing SUDS Makes the Old New Again
Surgical Navigation Access Program
2017
A Language Justice Initiative
Clinic Work-Flow Model to Reduce Total Cycle Time
Clinical Documentation Improvement
Employees Secure Records & Achieve Hugh Savings!
Enterprise Help Desk for DHS Implementation
Expansion of Palliative Care Services
Harbor's Spring Cleaning Turns Trash Into Cash
Hire Me, Virtually Digital Interview Innovation
HULA Diabetes Management Saves Limbs and Lives
Improvement of Outpatient Surgery On-Time Starts
Maternal Mental Health in Pediatric Clinics
Medical Decision Making of Unrepresented Patients
Multispecialty Hub & Medical Innovation Incubator
Novel Delivery System Closes Healthcare Gaps
Reducing Denied Days VIA Daily Audit & Feedback
Saving Dollars, Saving Time, Saving Lives
Social Determinants of Health in Primary Care
Team Triage in the ER Why Wait
Techno-Tracking Surgical Instrument Management
Wait Time Reduction LAC Clinic Tower Pharmacy
Health Agency
2019
Just Culture - Developing A Fair and Kind Workplace
(Collaborator)
Human Resources
2019
Building Strong Leaders of Today and Tomorrow
DHR LIVE!
Unprecedented Discovery with Career Pathfinder
2018
eAppeals Solution
Hepatitis A Outbreak Response
(Collaborator)
NEOGOV Implementation
2016
Dependent Eligibility Verification Program (DEV)
(Collaborator)
Wags to Riches, A Tail of the Health Pet Expo
(Collaborator)
Youth Opportunity Program
(Collaborator)
Internal Services
2019
Claims Management System (CMS)
(Collaborator)
Electronic Master Agreement Tracking System
JAMIS Data Analytics Project
(Collaborator)
PowerBi Adoption Enablement
Zero-Cost Upgrade for Disaster Recovery Radio
(Collaborator)
2018
Hydro Turbine at M-7W Pressure Reduction Station
(Collaborator)
LACO Vendor Direct Deposit Registration Portal
(Collaborator)
Leader Replacement System (LRS)
(Collaborator)
Los Angeles County Datacenter1 Project (DC1)
Tracking Data to Promote Organizational Excellence
(Collaborator)
2017
LORD OF THE PLANS - Update LA County General Plan
(Collaborator)
Wireless Devices Billing System
(Collaborator)
LACERA
2018
From Weekly Review To A Lifetime of Quality
2016
What Gets Measured Gets Managed
Los Angeles County Development Authority
2019
Blueprint for a HIP Approach to Housing
Family Reunification Housing Subsidy
(Collaborator)
Out-of-Home Care Investigations Tracking System
(Collaborator)
2018
Promoting Health Communities for Older Adults
(Collaborator)
2017
Housing Without Borders
LORD OF THE PLANS - Update LA County General Plan
(Collaborator)
SOLAR Bridging Healthcare and Housing
LA County Library
2019
LACO Library - Career Online High School - Diplomas for Adults
LACO Library - Reading Machine - Literacy and STEAM at Preschools
LACO Library - Small Business Saturdays - Event for Entrepreneurs
(Collaborator)
2018
Expanded Hours at the LA County Library
The Great Read Away Fine Forgiveness for Youth
Opening a Time Capsule - Historical Park Photos
(Collaborator)
2017
Adult 101 Life Skills Bootcamp for Teens
Library Offers Mobile Makerspaces
Mental Health
2019
Building A Countywide Outreach System
(Collaborator)
Just Culture - Developing A Fair and Kind Workplace
(Collaborator)
Moving Families From The Hotline To A Helpline
(Collaborator)
2018
Campus Kilpatrick and the LA Model
(Collaborator)
Client Assessment Recommendation and Evaluation
(Collaborator with the Office of Education)
Creating Super First Responders
(Collaborator)
Exide's Exit - Unprecedented Community Empowerment
(Collaborator)
Juvenile Day Reporting Centers (JDRC)
(Collaborator)
Promoting Health Communities for Older Adults
(Collaborator)
Parks After Dark
(Collaborator)
2017
Jail Mental Health Liaison Program
(Collaborator)
Work Therapy: IPS Implementation Project
Military and Veterans' Affairs
2017
Countywide Military Leave Program
2016
County Services Kiosk
(Collaborator)
2015
Beaches and Harbors' Veterans Recruitment
(Collaborator)
Women's Veterans Program
Natural History Museum of Los Angeles County
2019
Community Science: Of, For, and With LA County
Parks and Recreation
2019
Saving Lives - Drowning Detection System
2018
Opening a Time Capsule - Historical Park Photo
(Collaborator)
P&R Magazine
Parks After Dark
2017
A Perfect Partnership - WDACS and Parks and Recreation
(Collaborator)
Blazing Trails on the World Wide Web
(Collaborator)
LORD OF THE PLANS - Update LA County General Plan
(Collaborator)
Probation
2019
JAMIS Data Analytics Project
(Collaborator)
LA County Probation - Canine Detection System
2018
Campus Kilpatrick and the LA Model
(Collaborator)
Client Assessment Recommendation and Evaluation
(Collaborator with the Office of Education)
Juvenile Day Reporting Centers (JDRC)
(Collaborator)
Parks After Dark
(Collaborator)
2016
Youth Opportunity Program
(Collaborator)
Public Defender
2019
Helping The Homeless - That's How We Roll
2018
Client Assessment Recommendation and Evaluation
(Collaborator with Office of Education)
Expungement Clinic
(Collaborator)
2017
Jail Mental Health Liaison Program
(Collaborator)
Public Health
2019
3 Roads - 1 Destination - SUD System Entry Points
Administrative Pathfinders in Grants Management
Just Culture - Developing A Fair and Kind Workplace
(Collaborator)
Rising from Ashes - The Procurement Transformation
2018
Exide's Exit - Unprecedented Community Empowerment
(Collaborator)
Hepatitis A Outbreak Response
(Collaborator)
Mosquito-Borne Disease Public Health Response
(Collaborator)
Transforming SUD Care Transforming Lives
Parks After Dark
(Collaborator)
2017
Assuring an Informed Medical Community via Lahan
Fast and Furious - Running Down TB on Skid Row
LORD OF THE PLANS - Update LA County General Plan
(Collaborator)
Palliative Care - Partners for Children
Think Health LA - Let Your Fingers Do the Walking
Public Social Services
2019
Family Reunification Housing Subsidy
(Collaborator)
CalFresh Intake Project
CalFresh Participation Rate Project
Out-of-Home Care Investigations Tracking System
(Collaborator)
Putting on AIRS
Spreading Holiday Cheer - One Family At A Time
Two-Way Gram Application On Track to Monitor
2018
Cashier Insurance Tracking System
DPSS Help the Homeless Volunteer Project
Electronic Personnel Request System (ePRS)
Epungement Clinic
(Collaborator)
Facility Service Request System
IHSS Helpline Center
Leadership Replacement System (LRS)
(Collaborator)
Online General Relief Application
Reasonable Modification Request Application
Service Management System
Young Men of Color
2017
Automated Employee Transfer Program System
Be Informed Be Heard Network (BBN)
Centralized Keycard Access System
DPSS Model Office Concept for District Lobbies
Electronic Bulletin Board (EBB)
Wireless Devices Billing System
(Collaborator)
Public Works
2019
Food Donation and Food Waste Recycling Initiative
2018
Hydro Turbine at M-7W Pressure Reduction Station
(Collaborator)
2017
LORD OF THE PLANS - Update LA County General Plan
(Collaborator)
Solid Waste Automated Billing Systems (SWAB)
Student Outreach Program
Sustainable Energy Solutions - Energy Master Plan
Vision Zero Collision Geodatabase
Regional Planning
2019
Goodbye Yellow Manila Folder, Hello Connectivity
2017
LORD OF THE PLANS - Update LA County General Plan
(Collaborator)
KACE Stops the Chase
2015
Mega $$$! Grants to Grow a Health County
(Collaborator)
Registrar-Recorder/County Clerk
2019
Moving Families From The Hotline To A Helpline
(Collaborator)
2018
Chatbot
LAVitals Online Portal
Lean Six SIGMA in 2017
Troubleshooter Tracking System
2017
LACERA Elections-Cost Savings
(Collaborator)
Second Supervisorial District
2018
Reporting that Count$ - Faster, Cheaper, Better
(Collaborator)
Sheriff's Department
2019
Request Tracking System
2018
Automated Booking System
Hepatitis A Outbreak Response
(Collaborator)
Parks After Dark
(Collaborator)
Property Evidence and Laboratory Management System
2017
Jail Mental Health Liaison Program
(Collaborator)
Superior Court
2019
Jury Box
Office of Diversion and Reentry Housing Program
(Collaborator)
2018
Judicial BenchView
Justice Partner Portal (JPP)
Web Portal For Interpreter Requests (WPIR)
2017
Audio Remote Interpreting Assistance at Public Counters
Third Supervisorial District
2018
Reporting that Count$ - Faster, Cheaper, Better
(Collaborator)
Virtual Autopsy Program
(Collaborator)
Treasurer and Tax Collector
2017
Signed, Sealed, Delivered!
2016
Going Once, Twice, Sold! Property Auction Redesign
2015
CAMS – Improving Client Case Management
Redevelopment Bond Refunding Program
Workforce Development, Aging and Community Services
2019
Aging Mastery Program
New Freedom Transportation
Older Adult Summit
2018
Elder Abuse Reporting, Only a Click Away
Parks After Dark
(Collaborator)
Reporting that Count$ - Faster, Cheaper, Better
(Collaborator)
2017
Emergency Meals for Home-Delivered Participants
Forensic Markers of Physical Abuse for the Elderly
Sandbags for Homebound Seniors
A Perfect Partnership-WDACS and Parks and Recreation
(Collaborator)