Best and Shared Practices

The Quality and Productivity Commission has developed programs and tools to identify and promote best and shared practices.

A best practice is a practice believed to be more effective at delivering a particular outcome. The practice is based on repeatable procedures that have proven themselves over time.
Best Practices

The Shared Practices report highlights practices used by departments to solve complex problems, create cost benefits, and provide quality services to our residents. The Quality and Productivity Commission recognized these innovative practices through the Productivity Investment Fund, Department Visits, and Productivity and Quality Awards.

The creative ideas and practices used by one department can serve as a guide for others.

A shared practice may be a pilot project which anticipates cost benefits and improved service.