COVID-19: Workforce Development, Aging and Community Services (WDACS) response to the pandemic

New Freedom Transportation-Critical Delivery Services


In response to COVID-19 and the State and Federal Safer at Home Initiatives, the Los Angeles County workforce Development, Aging, and Community Services (WDACS) Department’s New Freedom Transportation (NFT) Program expanded its existing services to include the Critical Delivery Services (CDS) Program to provide the delivery of meals, medication, emergency food, and many other vital necessities to older adults 60 years and over, as well as to individuals with disabilities of all ages.  

The NFT Critical Delivery Services Program provides FREE delivery throughout all of Los Angeles County 24 hours per day, 7 days per week. To schedule a delivery, clients may call the NFT hotline at (888) 863-7411, Monday through Friday 8:00 a.m. -to 5:00 p.m. Since April 6, 2020, through a grant from the Metropolitan Transportation Authority, the NFT CDS program has provided over 2,000 older adults and individuals to benefit from CDS for their deliveries. By enabling these vulnerable individuals to benefit from the delivery program, New Freedom Transportation has played an integral role in providing security and hope to these communities, while uplifting and protecting the lives of the entire Los Angeles County Community.