Early in the COVID-19 pandemic, the Department of Public Health (DPH) deployed over 600 Public Health Staff to advance case interviewing and contact tracings efforts. However, the substantial surge in daily cases of COVID-19 required DPH to work collaboratively across public and private agencies to rapidly onboard, train, and deploy more than 2,000 employees from other County Departments, Los Angeles City, the State, public and private agencies to serve as case interviewers and contact tracers.
DPH also partnered with colleges and universities to bring on social services, medical, and nursing students to support our COVID-19 efforts. Of the 239,756 total positive cases of COVID-19, 94.7% (169,976) have had a follow-up within one day of assignment. Of the 65,078 contacts identified with one day of assignment. DPH continues to identify strategies to increase the response rate and number of contacts identified, including a social media campaign to create awareness about the importance of responding to a call from public health, text messages to those who have not responded to calls from case interviewers, and a gift card incentive program to encourage completion of case interviews.